Establishes language-specific civil service titles for customer-facing roles in New York state agencies.
The bill amends the civil service law to establish language-specific variants of existing customer-facing titles where high-need language thresholds are met. These language-specific titles must include language proficiency testing as part of the examination process and be listed separately on eligible lists. Agencies must fill at least 25% of customer-facing positions with these language-specific roles. Agencies may request a waiver if customer service metrics are met.
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