New York S06200 requires utility companies to maintain a toll-free number for consumers to report service outages, available 24/7.

New York S06200 mandates that gas, electric, water, steam corporations, and municipalities providing utility services establish a toll-free number for consumers to report outages. This number must be operational 24 hours a day, seven days a week, and capable of handling increased call volumes during emergencies. Additionally, the number must be prominently displayed on the utility company's website and the first page of each consumer's billing statement. Non-compliance with these requirements subjects the utility companies to penalties under section twenty-five of the public service law.

New York S06200 requires utility companies to maintain a toll-free number for consumers to report service outages, available 24/7.

New York S06200 mandates that gas, electric, water, steam corporations, and municipalities providing utility services establish a toll-free number for consumers to report outages. This number must be operational 24 hours a day, seven days a week, and capable of handling increased call volumes during emergencies. Additionally, the number must be prominently displayed on the utility company's website and the first page of each consumer's billing statement. Non-compliance with these requirements subjects the utility companies to penalties under section twenty-five of the public service law.