New York S01121 requires state agencies to offer a live representative option when contacted by the public.
New York S01121 mandates that every department, bureau, board, commission, authority, or other state agency must provide an initial option for the public to speak to a live representative when contacted via telephone. This provision applies to any automated answering systems used by these agencies, ensuring that a live representative option is available before any other numeric prompts. The bill aims to enhance public accessibility and communication with state agencies.
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- Core Provisions
- Implementation
- Impact
- Legal Framework
- Critical Issues
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