New York A11711 mandates gas and electric corporations to offer in-person customer service and maintain a public outage and emergency tracking.
New York A11711 requires gas and electric corporations to provide in-person customer service representatives and maintain a publicly accessible website for real-time information on outages and emergencies. This includes details on the nature of such incidents and estimated resolution times. The bill aims to ensure that customers have direct access to assistance and up-to-date information regarding utility services.
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