New York A10796 amends the state technology law to ensure state agency hotlines do not rely solely on automated systems and must offer callers a.
New York A10796 amends the state technology law by adding a provision that prohibits state agency hotlines from relying exclusively on automated answering systems during standard business hours. The bill also mandates that these hotlines provide callers with a clear option to speak with a live representative of the state agency. This change aims to enhance communication efficiency and accessibility for residents contacting state agencies.
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