New York A08762 requires state agencies to offer an option for the public to speak with a live representative when contacting the agency.

New York A08762 amends the executive law to mandate that every state agency, including departments, bureaus, boards, commissions, authorities, and other instrumentalities, provide an initial option for the public to speak with a live representative when contacted. This requirement applies to all agencies using an automated answering system, which must offer the option before directing the call through any numeric prompts. The act aims to ensure that members of the public have the opportunity to speak directly with a live representative when reaching out to state agencies.

New York A08762 requires state agencies to offer an option for the public to speak with a live representative when contacting the agency.

New York A08762 amends the executive law to mandate that every state agency, including departments, bureaus, boards, commissions, authorities, and other instrumentalities, provide an initial option for the public to speak with a live representative when contacted. This requirement applies to all agencies using an automated answering system, which must offer the option before directing the call through any numeric prompts. The act aims to ensure that members of the public have the opportunity to speak directly with a live representative when reaching out to state agencies.