New York A04713 requires utility companies to maintain a toll-free number for consumers to report service outages, available 24/7.

New York A04713 mandates that utility companies establish, provide, and maintain a toll-free phone number for consumers to report service outages. This number must be available 24 hours a day, seven days a week, and have the capacity to handle increased call volumes during emergencies. Additionally, the number must be prominently displayed on the utility company's website and on the first page of each consumer's billing statement. Failure to comply with these requirements subjects the utility company to penalties under the Public Service Law.

New York A04713 requires utility companies to maintain a toll-free number for consumers to report service outages, available 24/7.

New York A04713 mandates that utility companies establish, provide, and maintain a toll-free phone number for consumers to report service outages. This number must be available 24 hours a day, seven days a week, and have the capacity to handle increased call volumes during emergencies. Additionally, the number must be prominently displayed on the utility company's website and on the first page of each consumer's billing statement. Failure to comply with these requirements subjects the utility company to penalties under the Public Service Law.