Strengthens complaint handling procedures by the public service commission and sets response times.

New York Assembly Bill A01441 amends the public service law to enhance complaint handling procedures by the public service commission. It mandates that utilities and municipalities maintain procedures for prompt investigation and reporting of complaints related to gas, steam, or electric service. The bill also requires the commission to issue written determinations of complaints within specified periods. Failure to comply with these response times results in penalties. The act is set to take effect 90 days after becoming law.

Strengthens complaint handling procedures by the public service commission and sets response times.

New York Assembly Bill A01441 amends the public service law to enhance complaint handling procedures by the public service commission. It mandates that utilities and municipalities maintain procedures for prompt investigation and reporting of complaints related to gas, steam, or electric service. The bill also requires the commission to issue written determinations of complaints within specified periods. Failure to comply with these response times results in penalties. The act is set to take effect 90 days after becoming law.