Establishes performance-based service standards and oversight mechanisms for gas and electric utility customer assistance centers to ensure.

The bill establishes performance-based service standards and oversight mechanisms for gas and electric utility customer assistance centers to ensure high-quality customer care, emergency response capacity, and consumer protection. It sets performance benchmarks for customer satisfaction, first-call resolution rates, and emergency response times. Utilities demonstrating superior performance may receive reduced audit frequency, expedited commission review, streamlined rate recovery, and reduced regulatory filing fees.

Establishes performance-based service standards and oversight mechanisms for gas and electric utility customer assistance centers to ensure.

The bill establishes performance-based service standards and oversight mechanisms for gas and electric utility customer assistance centers to ensure high-quality customer care, emergency response capacity, and consumer protection. It sets performance benchmarks for customer satisfaction, first-call resolution rates, and emergency response times. Utilities demonstrating superior performance may receive reduced audit frequency, expedited commission review, streamlined rate recovery, and reduced regulatory filing fees.