New York S09023 amends complaint handling procedures for utility customers to improve communication and clarity.
New York S09023 modifies the complaint handling procedures for utility customers to enhance communication and clarity. The bill requires utilities and municipalities to maintain procedures for prompt investigation of customer complaints. It mandates that customers pay only undisputed portions of their bills while a complaint is pending. Utilities and municipalities must provide written notice in plain language about contested bill portions and payment requirements to prevent service termination.
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