New York S08946 requires gas and electric corporations to provide in-person customer service representatives and maintain a publicly accessible.

New York S08946 amends the public service law to mandate that gas and electric corporations offer in-person customer service representatives for various inquiries, including financial responsibility, service initiation or termination, emergency services, and meter access. Additionally, these corporations must maintain a publicly accessible website with real-time information on outages and emergencies, including the nature of such incidents and estimated resolution times. This law aims to enhance customer service and transparency in utility services.

New York S08946 requires gas and electric corporations to provide in-person customer service representatives and maintain a publicly accessible.

New York S08946 amends the public service law to mandate that gas and electric corporations offer in-person customer service representatives for various inquiries, including financial responsibility, service initiation or termination, emergency services, and meter access. Additionally, these corporations must maintain a publicly accessible website with real-time information on outages and emergencies, including the nature of such incidents and estimated resolution times. This law aims to enhance customer service and transparency in utility services.