New York S08874 mandates disclosure of artificial intelligence use in customer services at the point of interaction.

New York S08874 amends the general business law to require businesses to disclose the use of artificial intelligence in customer services at the point of interaction. This includes a clear description of the AI's role and instructions on accessing human assistance. The disclosure must be in at least twelve-point bold type. The law defines "artificial intelligence" as systems that can perform tasks usually requiring human intelligence, such as understanding natural language or making decisions.

New York S08874 mandates disclosure of artificial intelligence use in customer services at the point of interaction.

New York S08874 amends the general business law to require businesses to disclose the use of artificial intelligence in customer services at the point of interaction. This includes a clear description of the AI's role and instructions on accessing human assistance. The disclosure must be in at least twelve-point bold type. The law defines "artificial intelligence" as systems that can perform tasks usually requiring human intelligence, such as understanding natural language or making decisions.