New York S08562 amends the mental hygiene law to establish protocols for designated hotline centers to play calming music and provide comfort.

New York S08562, known as the "Mariah N. Lacey-Reid Law," amends the mental hygiene law to require designated hotline centers to develop protocols for terminating calls. These protocols include playing calming music and providing regular comfort messages to callers who are on hold. If necessary, the hotline center must provide additional messaging to encourage the caller to stay on the line. This act aims to improve the quality of service and connection to the suicide prevention and behavioral health crisis hotline. The changes take effect immediately.

New York S08562 amends the mental hygiene law to establish protocols for designated hotline centers to play calming music and provide comfort.

New York S08562, known as the "Mariah N. Lacey-Reid Law," amends the mental hygiene law to require designated hotline centers to develop protocols for terminating calls. These protocols include playing calming music and providing regular comfort messages to callers who are on hold. If necessary, the hotline center must provide additional messaging to encourage the caller to stay on the line. This act aims to improve the quality of service and connection to the suicide prevention and behavioral health crisis hotline. The changes take effect immediately.