Strengthens complaint handling procedures by the public service commission and sets response times.
New York S07405 amends the public service law to strengthen complaint handling procedures by the public service commission. It requires utilities and municipalities to promptly investigate and report on complaints related to gas, steam, or electric service. The commission must maintain regulations for handling all customer complaints, including a penalty for exceeding response times. Utilities face a penalty of $100 per business day beyond 15 days, while municipalities face a penalty of $25 per business day beyond 30 days.
Included in complete analysis
- Overview
- Core Provisions
- Implementation
- Impact
- Legal Framework
- Critical Issues
See what it does, who it affects, and the critical issues in plain language. Free, 30 seconds.