New York S07146 mandates businesses to provide a free, efficient, universally accessible, inclusive, nondiscriminatory and evaluable customer service.

New York S07146 amends the general business law and the public service law to enhance customer service access. It requires businesses providing products or services in New York to residents to offer a free, efficient, universally accessible, inclusive, nondiscriminatory, and evaluable customer service telephone line. This line must connect customers with a human representative within five minutes, allow customers to present complaints, claims, incidents, or queries, provide proof of such communications, and offer refunds or compensation when appropriate.

New York S07146 mandates businesses to provide a free, efficient, universally accessible, inclusive, nondiscriminatory and evaluable customer service.

New York S07146 amends the general business law and the public service law to enhance customer service access. It requires businesses providing products or services in New York to residents to offer a free, efficient, universally accessible, inclusive, nondiscriminatory, and evaluable customer service telephone line. This line must connect customers with a human representative within five minutes, allow customers to present complaints, claims, incidents, or queries, provide proof of such communications, and offer refunds or compensation when appropriate.