New York State Resident Experience Act of 2025 requires state agencies to measure, collect, report, and utilize metrics relating to the experience of.

The New York State Resident Experience Act of 2025 aims to improve the provision of services to New Yorkers by requiring state agencies to measure, collect, report, and utilize metrics relating to the experience of residents interacting with agencies. The act mandates the governor to designate covered agencies, which must collect voluntary resident experience feedback within one year. The feedback must be tied to specific transactions or interactions with residents utilizing programs or services offered by the covered agency.

New York State Resident Experience Act of 2025 requires state agencies to measure, collect, report, and utilize metrics relating to the experience of.

The New York State Resident Experience Act of 2025 aims to improve the provision of services to New Yorkers by requiring state agencies to measure, collect, report, and utilize metrics relating to the experience of residents interacting with agencies. The act mandates the governor to designate covered agencies, which must collect voluntary resident experience feedback within one year. The feedback must be tied to specific transactions or interactions with residents utilizing programs or services offered by the covered agency.