New York S05181 requires electric corporations to establish a unique priority phone number for customers with documented medical needs for essential.
New York S05181 amends the public service law to mandate that each electric corporation establish a unique priority phone number that remains operational every day of the year. This number is specifically for customers who have documented their need for essential electricity for medical needs. Customers can call this number to register, receive updates on storm severity, report outages, and access safety precautions. The electric corporation must notify customers of this number through bill inserts, email, and their website. The act takes effect immediately upon enactment.
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