Ensures that residential gas, electric and steam service customers will receive a written determination regarding rate related complaints explaining.

This bill amends the public service law to ensure that residential gas, electric and steam service customers will receive a written determination regarding rate related complaints explaining the reasoning for the decision. It requires that decisions are made by the public service commission within 90 days of receiving the complaint. Additionally, it mandates that utility corporations retain customer billing statements dating back at least eight years. The bill also outlines procedures for handling complaints and investigations by the commission.

Ensures that residential gas, electric and steam service customers will receive a written determination regarding rate related complaints explaining.

This bill amends the public service law to ensure that residential gas, electric and steam service customers will receive a written determination regarding rate related complaints explaining the reasoning for the decision. It requires that decisions are made by the public service commission within 90 days of receiving the complaint. Additionally, it mandates that utility corporations retain customer billing statements dating back at least eight years. The bill also outlines procedures for handling complaints and investigations by the commission.