New York S04311 amends the public service law to establish service performance standards for telephone corporations, requiring compliance and.

New York S04311 amends the public service law to mandate that the Public Service Commission establish service performance standards for telephone corporations. These standards must cover areas such as maintenance service, installations, network performance, and answer time. Telephone corporations must meet these standards and report their compliance rates monthly. Failure to meet these standards results in civil penalties, including up to $500,000 per failure or three times the cost of compliance. The commission cannot waive, reduce, or eliminate these standards except in emergencies.

New York S04311 amends the public service law to establish service performance standards for telephone corporations, requiring compliance and.

New York S04311 amends the public service law to mandate that the Public Service Commission establish service performance standards for telephone corporations. These standards must cover areas such as maintenance service, installations, network performance, and answer time. Telephone corporations must meet these standards and report their compliance rates monthly. Failure to meet these standards results in civil penalties, including up to $500,000 per failure or three times the cost of compliance. The commission cannot waive, reduce, or eliminate these standards except in emergencies.