Establishes an office of the transit riders advocate to handle complaints from mass transit users.

The bill establishes an office of the transit riders advocate within the Metropolitan Transportation Authority (MTA) to receive and resolve complaints from mass transit and paratransit users. The office will be headed by a director appointed by the MTA's executive director, selected from candidates with advocacy expertise. The director will identify, investigate, and resolve complaints related to health, safety, and rights of transit users, and provide assistance to users in protecting their welfare. The office will also evaluate problems and make recommendations for improving services.

Establishes an office of the transit riders advocate to handle complaints from mass transit users.

The bill establishes an office of the transit riders advocate within the Metropolitan Transportation Authority (MTA) to receive and resolve complaints from mass transit and paratransit users. The office will be headed by a director appointed by the MTA's executive director, selected from candidates with advocacy expertise. The director will identify, investigate, and resolve complaints related to health, safety, and rights of transit users, and provide assistance to users in protecting their welfare. The office will also evaluate problems and make recommendations for improving services.