New York S02679 amends the public service law to regulate call centers for gas and electric corporations.

New York S02679 amends the public service law to regulate call centers for gas and electric corporations. The bill specifies that gas and electric corporations must provide customer assistance through call centers within New York state. It prohibits these corporations from closing call centers or relocating customer service inquiries outside New York state without prior notice, a hearing, and approval from the commission. Exceptions are allowed for natural disasters, cyber attacks, temporary loss of internet, workforce training, and work flexibility policies.

New York S02679 amends the public service law to regulate call centers for gas and electric corporations.

New York S02679 amends the public service law to regulate call centers for gas and electric corporations. The bill specifies that gas and electric corporations must provide customer assistance through call centers within New York state. It prohibits these corporations from closing call centers or relocating customer service inquiries outside New York state without prior notice, a hearing, and approval from the commission. Exceptions are allowed for natural disasters, cyber attacks, temporary loss of internet, workforce training, and work flexibility policies.