New York S02356 mandates covered entities to publicly report franchise fees, consumer complaints, and denials of service, with investigations.

New York S02356 amends the public service law to require covered entities — telephone corporations with over 10,000 customers providing line-powered voice service since January 1, 2021 — to publicly report franchise fees, consumer complaints, and denials of service. These reports must be updated quarterly and avoid exposing consumers' personally identifiable information in violation of public service law, department practice, or federal law.

New York S02356 mandates covered entities to publicly report franchise fees, consumer complaints, and denials of service, with investigations.

New York S02356 amends the public service law to require covered entities — telephone corporations with over 10,000 customers providing line-powered voice service since January 1, 2021 — to publicly report franchise fees, consumer complaints, and denials of service. These reports must be updated quarterly and avoid exposing consumers' personally identifiable information in violation of public service law, department practice, or federal law.