Establishes performance-based service standards and oversight mechanisms for utility customer assistance centers to ensure high-quality customer.

The bill establishes performance-based service standards and oversight mechanisms for gas and electric utility customer assistance centers to ensure high-quality customer care, emergency response capacity, and consumer protection. It mandates annual certification for customer assistance centers, with penalties for non-compliance. The Public Service Commission will set performance benchmarks, conduct audits, and review compliance. Utilities must demonstrate emergency response capability, regional certification for staff, and operational integration between call centers and field operations.

Establishes performance-based service standards and oversight mechanisms for utility customer assistance centers to ensure high-quality customer.

The bill establishes performance-based service standards and oversight mechanisms for gas and electric utility customer assistance centers to ensure high-quality customer care, emergency response capacity, and consumer protection. It mandates annual certification for customer assistance centers, with penalties for non-compliance. The Public Service Commission will set performance benchmarks, conduct audits, and review compliance. Utilities must demonstrate emergency response capability, regional certification for staff, and operational integration between call centers and field operations.