New York A10169 mandates broadband service providers to repair service interruptions within 72 hours, updating customers daily.

New York A10169, known as the Broadband Service Repair Timeline Act, requires broadband service providers to start corrective actions within 24 hours of a service interruption notice and provide updates every 24 hours until service is restored. The act defines "broadband service provider" as any entity offering fixed or wireless broadband internet access to residential or business customers in the state. It also mandates that service must be restored within 72 hours unless prevented by severe weather, natural disasters, third-party infrastructure damage, or other extraordinary circumstances.

New York A10169 mandates broadband service providers to repair service interruptions within 72 hours, updating customers daily.

New York A10169, known as the Broadband Service Repair Timeline Act, requires broadband service providers to start corrective actions within 24 hours of a service interruption notice and provide updates every 24 hours until service is restored. The act defines "broadband service provider" as any entity offering fixed or wireless broadband internet access to residential or business customers in the state. It also mandates that service must be restored within 72 hours unless prevented by severe weather, natural disasters, third-party infrastructure damage, or other extraordinary circumstances.