New York A05583 amends the mental hygiene law to establish the "Mariah N. Lacey-Reid Law.
New York A05583 amends the mental hygiene law by adding a new subdivision to Section 36.03. This amendment requires designated hotline centers to develop protocols for terminating calls, including playing calming music and providing regular "comfort" messages to callers on hold. If necessary, the hotline center must also provide additional messaging to encourage the caller to stay on the line. This act is named the "Mariah N. Lacey-Reid Law" and takes effect immediately.
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