Enacts the "rate hike notice act" to require utilities in New York to notify customers of proposed rate hikes via text, email, and monthly billing.
The "rate hike notice act" mandates that utilities in New York inform customers of any proposed rate increases through text messages, emails, and their monthly billing statements. Utilities must send text notifications within one business day of publishing the required information, provided customers have opted in to receive such texts. Similarly, email notifications must be sent to customers who have opted in, and both text and email notices must include specific details about the proposed rate hike.
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