New York A04505 establishes an office of the transit riders advocate to handle complaints from mass transit users.

New York A04505 amends the public authorities law to establish an office of the transit riders advocate within the Metropolitan Transportation Authority (MTA). This office will receive and resolve complaints from mass transit and paratransit users. The director of the office will be appointed by the executive director from a list of candidates submitted by the permanent citizens advisory committee. The director will investigate complaints, resolve them within 60 days when possible, and maintain confidentiality of complainants unless consent is given or required by court order.

New York A04505 establishes an office of the transit riders advocate to handle complaints from mass transit users.

New York A04505 amends the public authorities law to establish an office of the transit riders advocate within the Metropolitan Transportation Authority (MTA). This office will receive and resolve complaints from mass transit and paratransit users. The director of the office will be appointed by the executive director from a list of candidates submitted by the permanent citizens advisory committee. The director will investigate complaints, resolve them within 60 days when possible, and maintain confidentiality of complainants unless consent is given or required by court order.