New York A04121 mandates covered entities to publicly report franchise fees, consumer complaints, and denials of service, and allows investigations.

New York A04121 amends the public service law by adding a new section requiring telephone corporations with over 10,000 customers that provide line-powered voice service since January 1, 2021, to publicly report franchise fees, consumer complaints, and denials of service. These reports must be updated quarterly and avoid exposing consumers' personally identifiable information in violation of public service law, department practice, or federal law.

New York A04121 mandates covered entities to publicly report franchise fees, consumer complaints, and denials of service, and allows investigations.

New York A04121 amends the public service law by adding a new section requiring telephone corporations with over 10,000 customers that provide line-powered voice service since January 1, 2021, to publicly report franchise fees, consumer complaints, and denials of service. These reports must be updated quarterly and avoid exposing consumers' personally identifiable information in violation of public service law, department practice, or federal law.