New York State Resident Experience Act of 2025 requires state agencies to measure, collect, report, and utilize metrics relating to the experience of.

The New York State Resident Experience Act of 2025 mandates that state agencies measure, collect, report, and utilize metrics about residents' interactions with agencies to enhance service delivery. The governor will designate agencies to collect voluntary resident experience data, which must be tied to specific interactions. Agencies must solicit feedback, ensuring anonymity and accessibility for individuals with disabilities. Agencies must report biannually on their efforts, including analysis, usage of feedback, outcome improvements, and recommendations for enhancing resident experience.

New York State Resident Experience Act of 2025 requires state agencies to measure, collect, report, and utilize metrics relating to the experience of.

The New York State Resident Experience Act of 2025 mandates that state agencies measure, collect, report, and utilize metrics about residents' interactions with agencies to enhance service delivery. The governor will designate agencies to collect voluntary resident experience data, which must be tied to specific interactions. Agencies must solicit feedback, ensuring anonymity and accessibility for individuals with disabilities. Agencies must report biannually on their efforts, including analysis, usage of feedback, outcome improvements, and recommendations for enhancing resident experience.