New York A03165 requires telephone, cable, and internet service providers to refund customers when services are out of order.

New York A03165 mandates that telephone corporations, cable television companies, and internet service providers automatically refund customers when their services are out of order. For telephone services, refunds are triggered by outages lasting thirty minutes or more. Cable television companies must refund customers for outages lasting four hours or more, or if the cable box is not operating correctly. Internet service providers must issue refunds for outages lasting four hours or more. Credits are calculated as one thirtieth of the monthly rates for each day the service is unavailable.

New York A03165 requires telephone, cable, and internet service providers to refund customers when services are out of order.

New York A03165 mandates that telephone corporations, cable television companies, and internet service providers automatically refund customers when their services are out of order. For telephone services, refunds are triggered by outages lasting thirty minutes or more. Cable television companies must refund customers for outages lasting four hours or more, or if the cable box is not operating correctly. Internet service providers must issue refunds for outages lasting four hours or more. Credits are calculated as one thirtieth of the monthly rates for each day the service is unavailable.