New York A02579 amends call center regulations for gas and electric corporations.

New York A02579 amends the public service law to regulate call centers for gas and electric corporations. It mandates that these corporations must provide specific customer assistance services and prohibits them from closing call centers or relocating customer service inquiries outside New York state without notice, a hearing, and approval from the commission. Exceptions are allowed for natural disasters, cyber attacks, workforce training, and work flexibility policies. The bill also repeals certain provisions and sets the effective date for the changes.

New York A02579 amends call center regulations for gas and electric corporations.

New York A02579 amends the public service law to regulate call centers for gas and electric corporations. It mandates that these corporations must provide specific customer assistance services and prohibits them from closing call centers or relocating customer service inquiries outside New York state without notice, a hearing, and approval from the commission. Exceptions are allowed for natural disasters, cyber attacks, workforce training, and work flexibility policies. The bill also repeals certain provisions and sets the effective date for the changes.