New York A01024 mandates telecommunications and cable corporations to maintain call center services within the state and their service areas.

New York A01024 requires telecommunications and cable corporations to offer call center services within the state and their service areas. These services must include operator services, directory assistance, call completion, and other customer support functions. The bill prohibits these corporations from closing call centers or relocating services without notice and a hearing before the commission. Additionally, it limits the permanent transfer of call center jobs to no more than 0.7% of the total jobs, unless superseded by a collective bargaining agreement or employment contract.

New York A01024 mandates telecommunications and cable corporations to maintain call center services within the state and their service areas.

New York A01024 requires telecommunications and cable corporations to offer call center services within the state and their service areas. These services must include operator services, directory assistance, call completion, and other customer support functions. The bill prohibits these corporations from closing call centers or relocating services without notice and a hearing before the commission. Additionally, it limits the permanent transfer of call center jobs to no more than 0.7% of the total jobs, unless superseded by a collective bargaining agreement or employment contract.