New York A00984 mandates call-blocking services in state contracts for voice services and exempts providers from liability for call-blocking failures.
New York A00984 requires state contracts involving voice service procurement to include a call-blocking service. This service uses analytics to identify and block unwanted calls. The bill also shields voice service providers from civil or criminal liability if the call-blocking service fails to block an unwanted call or mistakenly blocks a wanted call. This provision aims to encourage the adoption of call-blocking technologies without penalizing providers for potential service shortcomings.
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- Core Provisions
- Implementation
- Impact
- Legal Framework
- Critical Issues
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