Maryland SB159 establishes a formal complaint system for ambulance services and requires quarterly reviews of ambulance performance data.
Maryland SB159 mandates the establishment of a formal complaint filing system for ambulance services, accessible both online and in person, to receive, investigate, and resolve complaints regarding ambulance quality, conduct, or compliance. The system must include tracking, investigation timelines, and notifications, and report complaint data and resolutions quarterly to the Maryland Institute for Emergency Medical Services Systems.
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- Core Provisions
- Implementation
- Impact
- Legal Framework
- Critical Issues
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