Establishes a 3-1-1 Program to expand use of 3-1-1 systems in Maryland, including voicebots and chatbots.

The bill establishes a 3-1-1 Program to evaluate and expand the use of 3-1-1 systems in Maryland. The Maryland 3-1-1 Oversight Board will designate counties to participate, requiring the Maryland Information Network to solicit proposals from vendors. The Board will establish a voicebot and a chatbot in each participating county by specific deadlines, ensuring multilingual support and integration with geographic information system data. The Board will also implement the program statewide by July 1, 2028, and develop unified data standards.

Establishes a 3-1-1 Program to expand use of 3-1-1 systems in Maryland, including voicebots and chatbots.

The bill establishes a 3-1-1 Program to evaluate and expand the use of 3-1-1 systems in Maryland. The Maryland 3-1-1 Oversight Board will designate counties to participate, requiring the Maryland Information Network to solicit proposals from vendors. The Board will establish a voicebot and a chatbot in each participating county by specific deadlines, ensuring multilingual support and integration with geographic information system data. The Board will also implement the program statewide by July 1, 2028, and develop unified data standards.