Maryland HB1562 mandates automatic credit for customers affected by material telecommunications service outages.

Maryland HB1562, the Automatic Telecommunications Service Outage Credit Act, requires commercial telecommunications service providers to automatically apply a service disruption credit to the accounts of customers impacted by material service outages. The credit must be a prorated amount equivalent to a full day of the customer's recurring monthly service charge. The credit is applied without requiring any customer action and is included in the customer's next billing statement or within two billing cycles.

Maryland HB1562 mandates automatic credit for customers affected by material telecommunications service outages.

Maryland HB1562, the Automatic Telecommunications Service Outage Credit Act, requires commercial telecommunications service providers to automatically apply a service disruption credit to the accounts of customers impacted by material service outages. The credit must be a prorated amount equivalent to a full day of the customer's recurring monthly service charge. The credit is applied without requiring any customer action and is included in the customer's next billing statement or within two billing cycles.