Maryland HB1393 establishes a virtual queuing system for the Motor Vehicle Administration, allowing callers to request a return call.

Maryland HB1393 mandates the Motor Vehicle Administration to establish a virtual queuing system for telephone callers. This system allows callers to request a return call instead of remaining on hold, retaining their original position in the queue. The bill also outlines the administration's responsibilities, including maintaining necessary offices and employing staff to carry out its duties. The changes will take effect on October 1, 2026.

Maryland HB1393 establishes a virtual queuing system for the Motor Vehicle Administration, allowing callers to request a return call.

Maryland HB1393 mandates the Motor Vehicle Administration to establish a virtual queuing system for telephone callers. This system allows callers to request a return call instead of remaining on hold, retaining their original position in the queue. The bill also outlines the administration's responsibilities, including maintaining necessary offices and employing staff to carry out its duties. The changes will take effect on October 1, 2026.