Improving IRS Customer Service Act aims to enhance taxpayer services by the Internal Revenue Service.

The Improving IRS Customer Service Act mandates the Internal Revenue Service (IRS) to improve its customer service. It requires the IRS to provide real-time information on its public website about backlogs and wait times for taxpayer inquiries. The bill also mandates the creation of a dashboard to inform taxpayers of these delays. Additionally, it expands electronic access to information about tax returns and refunds, allowing taxpayers to view their tax documents online. The act further requires the IRS to offer a callback option for unanswered calls within five minutes.

Improving IRS Customer Service Act aims to enhance taxpayer services by the Internal Revenue Service.

The Improving IRS Customer Service Act mandates the Internal Revenue Service (IRS) to improve its customer service. It requires the IRS to provide real-time information on its public website about backlogs and wait times for taxpayer inquiries. The bill also mandates the creation of a dashboard to inform taxpayers of these delays. Additionally, it expands electronic access to information about tax returns and refunds, allowing taxpayers to view their tax documents online. The act further requires the IRS to offer a callback option for unanswered calls within five minutes.