Keep Call Centers in America Act of 2025 mandates disclosure of call center locations and penalizes relocation of call centers overseas.
The Keep Call Centers in America Act of 2025 requires businesses to disclose the physical location of their customer service agents during communications. It mandates that businesses must transfer consumers to U.S.-based agents if requested. The Act also requires the Secretary of Labor to maintain a public list of companies relocating call centers overseas, making them ineligible for federal grants or loans for five years. Additionally, it mandates that federal contracts for call center work must be performed within the United States.
Included in complete analysis
- Overview
- Core Provisions
- Implementation
- Impact
- Legal Framework
- Critical Issues
See what it does, who it affects, and the critical issues in plain language. Free, 30 seconds.