The bill mandates a study on the 1-800-MEDICARE service by the Comptroller General of the United States.
The Improving Medicare Services Act of 2026 requires the Comptroller General to conduct a comprehensive study on the 1-800-MEDICARE service. The study must analyze customer wait times, satisfaction, staffing competency, and contractor performance. It will also review any prior reports and recommend improvements to Congress and the Secretary of Health and Human Services. The report is due within one year of the act's enactment.
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