West Virginia HB4461 establishes billing limitations for internet and telecommunications providers during service outages.

West Virginia HB4461 mandates that internet and telecommunications providers issue prorated bill credits to consumers for service outages lasting over 12 continuous hours. These credits are calculated based on the consumer's monthly service rate, prorated for the duration of the outage, and automatically applied to the next bill cycle. The bill also allows the Attorney General to bring civil actions against providers for willful violations, with penalties of up to $1,000 per violation. Providers must notify consumers of the outage and applied credit within 24 hours of service restoration.

West Virginia HB4461 establishes billing limitations for internet and telecommunications providers during service outages.

West Virginia HB4461 mandates that internet and telecommunications providers issue prorated bill credits to consumers for service outages lasting over 12 continuous hours. These credits are calculated based on the consumer's monthly service rate, prorated for the duration of the outage, and automatically applied to the next bill cycle. The bill also allows the Attorney General to bring civil actions against providers for willful violations, with penalties of up to $1,000 per violation. Providers must notify consumers of the outage and applied credit within 24 hours of service restoration.