Child abuse or neglect; establishes centralized hotline for reports or complaints, report.

Department of Social Services; centralized intake system for reports or complaints of child abuse or neglect; response to complaints within 24 hours for children under three years of age. Establishes a centralized hotline for reports and complaints of child abuse or neglect. The bill requires the Department of Social Services to establish and maintain a hotline for reports and complaints of child abuse or neglect and specifies that the Department shall determine the validity of such reports and complaints. The bill eliminates the requirement that local departments must be capable of receiving and responding to reports and complaints of abuse or neglect and instead requires that any complaint of child abuse or neglect received by a local department shall be immediately forwarded to the Department's child abuse and neglect hotline. Such provisions of the bill have a delayed effective date of July 1, 2027. The bill also directs the Department of Social Services to (i) promulgate regulations necessary to implement the provisions of the bill by July 1, 2027, and (ii) contract with a third party by August 1, 2026, to conduct a comprehensive study and review of the screening process used for child protective services complaints across Virginia.