Texas SB2909 amends the Government Code to establish quality performance measures for health and human services call centers.

Texas SB2909 amends the Government Code to require the establishment of quality performance measures for health and human services call centers. The bill tasks the commission with developing criteria to assess the necessity and appropriateness of hotlines and call centers. It also mandates the creation of an inventory of all system hotlines and call centers, the consolidation of these services along functional lines, and the development of an approval process for new hotlines and call centers.

Texas SB2909 amends the Government Code to establish quality performance measures for health and human services call centers.

Texas SB2909 amends the Government Code to require the establishment of quality performance measures for health and human services call centers. The bill tasks the commission with developing criteria to assess the necessity and appropriateness of hotlines and call centers. It also mandates the creation of an inventory of all system hotlines and call centers, the consolidation of these services along functional lines, and the development of an approval process for new hotlines and call centers.