Establishes a uniform process for the ombudsman's office to resolve complaints against the Texas Department of Family and Protective Services.

The bill mandates the Health and Human Services Commission's office of the ombudsman to create a standardized process for handling complaints against the Department of Family and Protective Services. This process includes informing the public about their right to file complaints, providing a form or telephone system for making complaints, and ensuring that complainants are updated on their case status.

Establishes a uniform process for the ombudsman's office to resolve complaints against the Texas Department of Family and Protective Services.

The bill mandates the Health and Human Services Commission's office of the ombudsman to create a standardized process for handling complaints against the Department of Family and Protective Services. This process includes informing the public about their right to file complaints, providing a form or telephone system for making complaints, and ensuring that complainants are updated on their case status.