Texas HB3762 mandates customer service call centers to provide options for direct communication with employees and to notify customers of these.

HB3762 amends the Business & Commerce Code to establish requirements for customer service call centers in Texas. The bill applies to centers that initiate or receive calls from customers in the state and use automated call systems. It requires these centers to offer customers the opportunity to speak directly with a customer service employee. Additionally, automated call systems must include an easy-to-use option for customers to exit the system and communicate with an employee at any time, and must inform customers of this option at the start of each call.

Texas HB3762 mandates customer service call centers to provide options for direct communication with employees and to notify customers of these.

HB3762 amends the Business & Commerce Code to establish requirements for customer service call centers in Texas. The bill applies to centers that initiate or receive calls from customers in the state and use automated call systems. It requires these centers to offer customers the opportunity to speak directly with a customer service employee. Additionally, automated call systems must include an easy-to-use option for customers to exit the system and communicate with an employee at any time, and must inform customers of this option at the start of each call.