Establishes a government service delivery coordinator to improve service quality across Tennessee agencies.
The bill amends Tennessee Code to create a government service delivery coordinator within the Department of Finance and Administration. This coordinator will oversee the implementation of government-wide standards, policies, and guidelines for service delivery. The coordinator will also facilitate collaboration among agencies, assess service delivery processes, and encourage the adoption of commercial products and services to enhance customer experience.
Included in complete analysis
- Overview
- Core Provisions
- Implementation
- Impact
- Legal Framework
- Critical Issues
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