Pennsylvania HB2333 aims to protect utility customers by establishing fair service rules and complaint procedures.

Pennsylvania HB2333 introduces provisions to protect utility customers by setting fair service rules and complaint procedures. The bill mandates that public utilities must reconnect service within specific timeframes, such as within 24 hours for erroneous terminations or upon receipt of a valid medical certification. It also outlines conditions under which service can be terminated, including unauthorized use of service or fraud. Additionally, the bill requires public utilities to screen customers for eligibility in assistance programs and to report on the number of delinquent customers.

Pennsylvania HB2333 aims to protect utility customers by establishing fair service rules and complaint procedures.

Pennsylvania HB2333 introduces provisions to protect utility customers by setting fair service rules and complaint procedures. The bill mandates that public utilities must reconnect service within specific timeframes, such as within 24 hours for erroneous terminations or upon receipt of a valid medical certification. It also outlines conditions under which service can be terminated, including unauthorized use of service or fraud. Additionally, the bill requires public utilities to screen customers for eligibility in assistance programs and to report on the number of delinquent customers.