Pennsylvania HB2236 mandates public utilities to notify residential customers of potential water leaks based on atypical water consumption.

Pennsylvania HB2236 requires public utilities to notify residential customers by telephone or email if their water consumption is atypical. The notification must include an alert about potential water leaks, an estimate of the customer's projected balance, and a questionnaire to assess the consumption. Utilities may offer a site visit to inspect the water meter and property, but employees can refuse if conditions are unsafe or if there is a denial of entry. Utilities cannot be held liable for failing to identify a leak. The act takes effect in 60 days.

Pennsylvania HB2236 mandates public utilities to notify residential customers of potential water leaks based on atypical water consumption.

Pennsylvania HB2236 requires public utilities to notify residential customers by telephone or email if their water consumption is atypical. The notification must include an alert about potential water leaks, an estimate of the customer's projected balance, and a questionnaire to assess the consumption. Utilities may offer a site visit to inspect the water meter and property, but employees can refuse if conditions are unsafe or if there is a denial of entry. Utilities cannot be held liable for failing to identify a leak. The act takes effect in 60 days.