Pennsylvania HB197 amends the Right-to-Know Law to require Commonwealth agencies to allow callers to speak with an employee and prohibit the use of.

Pennsylvania HB197 amends the Right-to-Know Law to enhance transparency and accessibility for Commonwealth agencies. It mandates that when receiving a call on a publicly accessible line, these agencies must allow the caller to speak with an employee who can provide information and assistance. Additionally, it prohibits the use of automated systems that prevent callers from reaching an employee. This change aims to ensure that citizens can easily access the services and information they need from Commonwealth agencies.

Pennsylvania HB197 amends the Right-to-Know Law to require Commonwealth agencies to allow callers to speak with an employee and prohibit the use of.

Pennsylvania HB197 amends the Right-to-Know Law to enhance transparency and accessibility for Commonwealth agencies. It mandates that when receiving a call on a publicly accessible line, these agencies must allow the caller to speak with an employee who can provide information and assistance. Additionally, it prohibits the use of automated systems that prevent callers from reaching an employee. This change aims to ensure that citizens can easily access the services and information they need from Commonwealth agencies.