Allows callers to speak or leave a recorded message with a human operator at certain State and local government entities during business hours.
This bill mandates that State agencies and local units, which are required by law to provide a telephone number for public contact and use an automated answering service, must allow callers to press zero during normal business hours to speak with or leave a recorded message for a human operator. This applies to entities such as municipalities, counties, and various State departments. The act will take effect 90 days after enactment, though agencies may prepare in advance.
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- Overview
- Core Provisions
- Implementation
- Impact
- Legal Framework
- Critical Issues
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